January 6, 2023
Dear Julie,
I am the daughter of Kenneth S. As a retired clinical psychologist who worked for the VA in some of their facilities in TN and MS, Delmar Gardens on the Green was a pleasant surprise. I wanted to let you know about what I observed in the outstanding job performances of three of the aides and two of the nurse who worked with my dad. When Dad first entered your facility in December 2022, I was spending a fair amount of time with him during the month I was in Missouri following his strokes. As a result, I witnessed some amazing people who took care of my dad. I wanted to express my thanks to them and make known how much my family appreciated the kindness and care they provided to dad.
Those people are Rosie, Victor, Micah, Denise, and Rasha.
Rosie made a point of quickly forming a relationship with Dad, my sister April, and me anticipating his needs and helping him maintain his dignity whenever possible. My dad is not known for quickly accepting new people or change in his life, but Rosie rapidly gained his confidence. When he first came to your facility, he was complicated, with multiple wounds that required daily treatment and unable to move without pain. She encouraged him toward as much independence as possible, helping him through his confusion, recognizing his hearing difficulties, paid attention to his food preferences, and reminded him to use his call button. My sibs and I are so grateful for her!
I first met Victor as he was delivering food trays to Dad and what a kind a gentle soul he is! There was one afternoon close to the holidays when the facility was short staffed and Dad was in pain, needed a bed-bath, and needed his entire sheets changed. Victor was so kind to Dad throughout the process of bathing him and the rigors of getting his bed changed with a minimal amount of discomfort. We are so grateful he was there that day, thankful he was there in Dad’s time of need.
I was only around Micah one day, but it was clear she was of the same caliber as Victor and Rosie, again exemplary in her job performance as my father’s aide. Denise was Dad’s nurse on multiple days and she went out of her way to make sure his needs were met, as did Rasha who was his wound care nurse. My family is deeply grateful.
Happy New Year to you and the staff!
Sincerely,
Dawn S., PhD
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Dear Delmar Gardens,
Just a note to let you know how the family of Dorothy M. is so grateful to you for making a difficult time a little easier. Mother was blessed to have such loving care for all these years. As a daughter and only caregiver, I was also privileged to be given guidance by your capable staff. So, thank you DGOTG for being there when you were so needed!
Joy K. – Daughter of Dorothy M.
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Julie, Vicky and Staff,
Thank you so much for the beautiful peace lily you sent to mom’s service. It’s potted in a gorgeous metal container and now resides on my desk. I just love.
There are no words to describe how much we appreciate the care you and your staff gave to mom. Everyone was so kind to her, even when she was grouchy and complaining. She loved seeing Coco and my dogs as well, so thanks for allowing them to visit her.
We had her Delmar Gardens on the Green reindeer picture from the holiday party on display at her service. Folds loved it!
Thanks again for everything!
Deb & Diane
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Dear Vicky, Julie and the Delmar Gardens on the Green Family,
Thank you for the beautiful houseplant sent to the house after dad passed. Also, thank you all for taking such good care of dad in the last years of his life! We will miss coming there everyday and seeing you all!
Sincerely,
Ellen & Bruce (Harvey’s Family)
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Dear Vicky, Julie and Delmar Family,
Thank you very much for the plant arrangement you sent to our family at Audrey H’s passing. It will be a comforting remembrance of her last years of life spent at Delmar Gardens on the Green. Thankful and grateful for all those individuals who cared for and about Audrey.
Your support, comfort, and care will not be forgotten. God’s blessings to all,
With warmest regards,
Jim & Karen W. and Family
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Dear Julie,
On behalf of our family, thank you! The planter sent in remembrance of my mother was absolutely beautiful! Victor stays fairly busy taking care of the planter (now in his room), and his tomato plant or other rotating vegetable plants on the back deck. Other times for him is occupied playing the Harmonica (he loves the Harmonica Club), and attending other activities (BINGO, painting, outside entertainment.) Also, back to basics, thanks for the caring and very professional staff support given to Avis the past two years. She was always introducing us to her friends, both residents and staff.
Sincerely,
Dennis
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Becky,
May I introduce myself as a friend of Dennis C. – a client at the Delmar Gardens on the Green.. Several weeks ago, I along with several other friends of Dennis set up a daily subscription of USA Today for Dennis, which we know he would enjoy receiving.
As can often be the case when newspapers are delivered to a communal setting, staff did not immediately know who the paper was intended for – my fault for not telling the staff in advance.
Nevertheless, your colleagues saved the first papers, and after a “little digging ” on my part, I was able to reach your staff, and Dennis is now receiving the paper every day in a prompt manner. When I was solving the mystery of the “missing papers”, staff was extremely courteous and helpful in this process…Specifically, I remember Sarah P., Joe, and others being very supportive to helping figure out how to get the paper properly delivered to Dennis on a daily basis.
This is just but one example of how Delmar Gardens on the Green – along with your other facilities – treats patients and friends alike, in a highly professional and caring manner…I am always glad to recommend Delmar Gardens to anyone who is in need of the extraordinary scope of services that your company offers.
All best wishes for a most happy and healthy holiday season, and thank you for your attention.
Ken W.
January 17, 2014
Dear Mr. Grossberg,
I want to thank you and your organization for the compassionate and loving care your staff gave Marlene for the past almost 26 years at Delmar Gardens on the Green. I know you always tell residents “this is your home now”, but when you live somewhere for 26 years it really does become your home. I was there almost daily so it became my second home.
I can’t say enough about the care and concern that was displayed by the staff for both of us. The leadership of Vicky and Denise is exemplary. There are too many others as well to list individually.
I believe the quality of life Marlene had at DGOTG was as good as it could be under the circumstances. Of course, her needs changed over the years, but your staff was always accommodating, responsive and concerned. During such a long period of time, there were some issues and problems that came up, but every time Vicky and/or Denise addressed them in a fair and timely manner that always left me comfortable.
Again, thank you for everything. You should be very proud of your staff at DGOTG.
Sincerely yours, Curtis
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